Refund policy

Returns

Every piece we sell is one of a kind, and most are between 50 and 300 years old. Age shows. We describe condition honestly in each listing, and we would far rather answer a question before you buy than process a return afterwards.

Ask us anything before you order. Additional photographs, close-ups of a specific detail, precise measurements, or a written condition report — request any of these and we will send them the same day. There is no obligation.

Return window

Returns are accepted within one (1) day of delivery.

To start a return, contact us at 305-975-0601 or through our contact form within that window. Returns begun after one day from delivery cannot be accepted.

Return conditions

  • The piece must be returned in the same condition in which it arrived.
  • It must be returned in its original packaging, or packing of equivalent protective quality.
  • The buyer pays all shipping costs, both the original outbound shipping and the return shipping.
  • A 15% restocking fee applies to the item price.
  • We recommend insuring the return shipment for its full value. Pieces damaged in return transit cannot be refunded.

Refunds

Once the piece arrives and we have confirmed its condition, we will issue a refund to your original payment method, less the 15% restocking fee and any shipping costs. Refunds typically post within 5–10 business days of our receipt, depending on your bank or card issuer.

If a piece is not as we described it

Everything above applies to an ordinary return — a change of mind, or a piece that turns out not to suit the room.

None of it applies when the fault is ours.

If a piece arrives materially different from how we described it — wrong dimensions, undisclosed damage, an incorrect period, maker or material, or any other material misdescription — contact us within 7 days of delivery and we will:

  • Refund you in full, including any shipping you paid us on the original order;
  • Pay the cost of returning the piece to us, either by sending you a prepaid label or by reimbursing the return shipping you arrange; and
  • Charge no restocking fee.

You will not be out of pocket for our error.

We would rather not reach that point. Ask us for measurements, close-up photographs or a written condition report on any piece before you buy — we answer the same day, and there is no obligation.

If a piece arrives damaged

Photograph the packaging before unpacking further, photograph the damage, and contact us within 48 hours of delivery. We handle all freight claims directly. Do not discard the packaging until the claim is settled — carriers require it as evidence. Transit damage is resolved at no cost to you.

Not eligible for return

  • Pieces where the return was not initiated within one day of delivery — except where the piece was not as we described it, which is covered above and carries a 7-day window
  • Pieces returned in a condition different from how they were shipped
  • Custom work, restoration services, and special orders

Questions

Euro Antiques LLC · Miami, Florida
Telephone: 305-975-0601 · Contact form